Accident Benefits Claims Advisor II

Work Location:
Calgary, Alberta, Canada

Hours:
35

Line of Business:
TD Insurance

Pay Details:
$55,400 - $83,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Insurance is part of TD Bank Group, one of Canada's largest financial institutions. TD Insurance helps protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

The Claims Excellence Team is at the forefront of transforming claims management, focusing on improving efficiency, accuracy, and customer satisfaction. We are dedicated to driving operational improvements, enhancing team performance, and implementing innovative solutions to deliver an exceptional claims experience.

As part of our dynamic and collaborative team, you'll have the opportunity to shape the future of claims management while contributing to our mission of excellence.

Job Details

If you're analytical, organized and have a passion for health and recovery, we want you to join our team.

Reporting to the Team Manager, this role handles predominantly medical files. You'll be provided with opportunities to develop professional and technical competencies.

As the Accident Benefits Claims Advisor, you'll identify and meet client needs by acting with urgency, ensuring a timely and thorough investigation of the claim and identifying client eligibility and/or entitlement to their available benefits. You'll also ensure injured clients have quick access to all available benefits so they can return to optimal function.

What You'll Do

No matter where you work at TD you'll make a meaningful impact, grow your skills and thrive in our culture of care. As a valued member of our Accident Benefits Claims Team your work will involve a range of complexity and may include the following accountabilities:

Make an Impact:

• Gather, organize and verify documented information from all available sources to ensure a thorough and complete compilation of facts required to resolve the claim
• Interpret reports and evidence to draw accurate conclusions about proposed treatment(s) and/or repairs and/or actions
• Maintain effective case handling, priority of payment, loss transfer, and loss reserving for routine telephone claims
• Evaluate non-complex medical files and recommend treatment plans that do not result in the individual requiring time off from work
• Contribute to team productivity objectives by maintaining a positive file count and open/close ratio

Experience Growth:

• Remain current in case law, legislated regulatory changes and recent settlements which impact accident benefits claims
• Support other TD Insurance businesses during critical events and peak volumes. Partnered Claims Teams include:

• First Response Center
• Catastrophe Claims
• Automobile & Residential Claims

Cultivate our Culture of Care:

• Consider every case as unique; use non-biased methods to achieve file resolution that result in a fair and equitable claim settlement
• Build positive relationships with clients by promoting clear treatment plans and recovery processes while maintaining timely progress updates to disability files
• Participate fully as a member of the team and contribute to a positive work environment

Job Requirements

What You Need to Succeed

We're proud to work with a group of diverse colleagues. If you have relevant experience that isn't mentioned below, tell us about it in your resume or cover letter.

• Post-secondary education in health (kinesiology/health sciences) or insurance preferred
• Experince handling Accident Benefits claims is preferred
• Excellent customer service skills with the ability to meet expectations of internal and external clients
• Strong ability to conduct thorough investigations, analyze evidence effectively and identify discrepancies or gaps in data and reports
• Proven ability to negotiate win/win outcomes when reasonably possible
• Demonstrated professional written and verbal communication skills with the ability to listen actively, ask questions and communicate clearly
• Actively working toward a role in Accident Benefits as part of your career development plan

* Licensing is not required for this position.

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet