Associate Manager, Hospitality (Marketing)

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Marketing

Pay Details:
$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Key marketing consultant to the business on all aspects of hospitality, influencing the business strategy, as well as ensuring that the TD brand is protected and delivered in the customer experience.

KEY ACCOUNTABILITIES

• Support development and implementation of a hospitality strategy that aligns with TD's brand and sponsorship objectives and drives measurable ROI.
• Support the onboarding and ongoing management of a ticket management tool, including training, governance, and reporting.
• Execute hospitality allocation models to ensure equitable, strategic distribution across business lines and regions.
• Manage hospitality assets across sports, music, and cultural sponsorships, including suites, tickets, and VIP experiences.
• Partner with business units to identify hospitality needs and opportunities, including client engagement, employee recognition, and community impact.
• Follow governance frameworks and reporting mechanisms to track usage, impact, and compliance.
• Collaborate with Legal, Compliance, and Risk teams to ensure hospitality practices meet regulatory standards.
• Support planning and execution of marquee hospitality events and sponsorships, including executive hosting and OneTD activations.

CUSTOMER

• Create hospitality strategies that meet business and marketing strategies and objectives
• Gather, integrate and interpret existing views of the target audience, including demographic, attitudinal, and behavioral data to support hospitality strategy and decisions
• Create or contribute to an inspiring creative brief for media and creative agencies
• Lead/interface and contribute to cross-functional marketing teams to deliver on hospitality opportunities and client strategies
• Develop hospitality strategies and plans; understand market and growth drivers, create a vision of market, channel, and segment potential, further our competitive advantage, and translate business strategies into marketing plans
• Deliver and monitor results; ensure stated objectives are delivered on plan (monitor/ early indicators) and where required, take corrective actions to achieve targets
• Analyze past results and make recommendations to maximize return on investment
• Evaluate effectiveness of in market activity - Post Implementation Review (including recommendations)
• Tell our Story - effectively communicate the results and sell the value of marketing
• Navigate through roadblocks by engaging key stakeholders/sponsors
• Lead multi-functional teams through the project
• Track and manage budget against plan, meeting all financial reporting requirements
• Focus and define the problem to solve, engage resources across functional boundaries to gather data and insight, draw insight from data, making correlations and connections to deliver meaning from disparate sources of data
• Use data combined with judgement and intuition to make recommendations and drive action
• Build innovative solutions; actively contribute to driving the spirit innovation among the team, bring external thinking/ideas to problems

SHAREHOLDER

• Prioritize and manage own workload to meet service level requirements for service and productivity
• Adhere to enterprise frameworks or methodologies that relate to activities for respective business area(s)
• Ensure respective programs/policies/practices are well managed, meet business needs, comply with internal and external requirements, and align with business priorities
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Protect the interests of the organization - identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high-risk issues
• Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
• Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
• Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exist
• Apply subject matter expertise in the discipline, provide guidance, assistance and direction to others
• Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Provide thought leadership and/or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
• Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Marketing advisor for a sub-set of a business, typically leading or contributing on projects of low to moderate scope and complexity
• Expert level professional role requiring in-depth knowledge / expertise in own domain / field of specialty and working knowledge of broader related areas
• Integrates the broader organizational context into advice and solutions within own area
• Understands the industry, competition and the factors that differentiate the organization
• Applies best practices to implement process, product or service improvements
• Acts as a subject matter expert within their own area of specialty or a resource for others
• Leads projects of moderately to complex risks and resource requirements; may lead end-to-end processes or functional programs
• Contributes to setting standards within area of expertise
• Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
• Uses advanced methods to contribute to new solutions and recommend standards against which others will operate
• Impacts a range of functional programs and operations across own and related teams
• Interprets guidelines, standards, policies and results of analysis to inform decision making at senior levels
• Builds stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels
• Works independently as the senior technical lead and guides others within area of expertise
• Identifies and leads problem resolution for complex issues at all levels
• Generally, reports to a Manager or above

EXPERIENCE & EDUCATION

• Undergraduate degree or relevant professional certifications, designations, or equivalent required
• 5+ years relevant experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet