Work Location:
Montréal, Quebec, Canada

Hours:
0

Line of Business:
Personal & Commercial Banking

Pay Details:
81 600 $ / $81,600 - 115 200 $ / $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Do you thrive in leading a medium-sized team to initiate great customer conversations and create a pleasant and positive customer experience? Can you provide your mentorship, subject matter expertise and support in achieving business results while adhering to internal policies, practices, and processes? As Branch Manager, strive for excellence and execute with speed, raising the bar around you.

A typical day at work might look like:

• Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidence

• Promote TD's image and goodwill within the community by participating in community events

• Enhance customer experience by understanding their financial needs and providing appropriate solutions

• Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when required

• Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance-related issues

• Ensure overall employee scheduling is optimal

• Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives

• Ensure accuracy of all customer transactions as per TD's policies to achieve operational excellence

• Mentor the team on offering One TD solutions and building lasting relationships with customers

• Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations

• Cultivate a positive and customer-focused work environment that builds productivity, innovation, operational improvement, and professionalism

Job Requirements:

• Undergraduate degree and/or over 5 years of relevant experience

• Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course

• A strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership

• Proficiency in software tools including MS Office, and internet application

• Strong communication skills to liaise with customers, employees, and cross functional teams

• A thorough and accurate decision maker who can exercise discretion and judgement skills when working with confidential information

• A dedicated and committed leader who can make an impact on the team and positively influence them and achieve results with effective negotiation, problem-solving and communication skills

Aperçu du service:

À TD Canada Trust, nous sommes la première ligne de la TD. Nous nous efforçons d'établir des relations approfondies et durables avec la clientèle et au sein de nos collectivités. En comprenant les besoins et en offrant des solutions financières personnalisées, nous voulons aider les gens ainsi que les PME a atteindre leurs objectifs financiers. Nous sommes a la recherche d'ambassadeurs de la marque, de bâtisseurs de relations et de professionnels qualifiés qui comprennent les tendances des marchés et de l'économie et qui sont en mesure d'offrir une expérience client légendaire.

Joignez-vous a TD Canada Trust et pensez comme un client, agissez en propriétaire responsable, innovez pour atteindre nos buts et exécutez avec efficacité.

Description du poste:

Êtes-vous un leader passionné capable de proposer une vision pour inspirer les autres? Pouvez-vous assurer le mentorat d'une équipe en vue de favoriser une expérience client positive et de renforcer la confiance financière en notre banque? Si c'est le cas, ce rôle vous convient a merveille. À titre de Directeur de succursale, vous contribuerez a notre réussite globale grâce a vos compétences exceptionnelles en leadership, en expérience client et en gestion de personnel.

Dans le cadre de vos fonctions, vous devrez faire ce qui suit:

• Perfectionner, diriger et coacher l'équipe sur les conversations et stratégies de prestation de conseils aux clients, en vue d'améliorer l'expérience client globale et de stimuler la confiance des employés et des clients
• Améliorer les processus de la succursale en respectant le budget pour atteindre l'excellence opérationnelle
• Gérer la stratégie globale de la succursale en vous acquittant des tâches de la succursale liées aux fonds communs de placement, au crédit garanti par des biens immobiliers et a d'autres problèmes de conformité
• Travailler en étroite collaboration avec Gestion de patrimoine et Services bancaires aux entreprises pour vous tenir au courant des processus de bout en bout, des problèmes en émergence et des règlements du secteur
• Générer la demande de solutions bancaires en créant des liens efficaces avec les clients et des sources de recommandation, tout en assurant la confidentialité et l'exactitude
• Agir a titre de dernier point de transmission a une instance supérieure de la succursale pour résoudre les problèmes soulevés
• Inspirer une équipe interreliée pour accroître le volume d'affaires et augmenter l'efficacité et les économies d'échelle en trouvant des occasions d'amélioration
• Former et diriger une équipe très efficace en utilisant de façon optimale les talents des membres de l'équipe, et faire en sorte que les activités de gestion du rendement soient effectuées conformément aux politiques des ressources humaines
• Assurer le leadership et le mentorat de l'équipe et veiller a l'horaire adéquat des employés pour répondre aux besoins des clients en respectant des échéances serrées
• Contribuer a l'établissement d'un milieu de travail instructif, juste et positif en partageant les compétences et les connaissances, en favorisant un dialogue ouvert et en stimulant l'équipe, pour atteindre des objectifs communs

Exigences du poste:

• Diplôme universitaire de premier cycle et/ou plus de cinq années d'expérience pertinente
• Réussite du cours de responsable de la conformité de la succursale (RCS) et du cours de l'IFIC, ou du Cours sur le commerce des valeurs mobilières au Canada (CCVM)
• Connaissance approfondie des processus avancés sur les placements et le crédit, ainsi que des risques, afin de repérer les lacunes, d'en faire le suivi et de les corriger efficacement
• Maîtrise des outils informatiques, tels que la suite MS Office et l'application Internet
• Solides aptitudes en communication pour agir a titre de liaison avec les clients, les employés et les équipes interfonctionnelles
• Décideur minutieux pouvant faire preuve de discrétion et de jugement lors du traitement d'information confidentielle
• Leader bienveillant ayant une expérience reconnue dans un milieu de travail au rythme rapide, grâce a un très bon sens de l'organisation et a de solides compétences en communication, en planification et en gestion du temps

#LI-Retail

#IN-Retail

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet