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Telus

Business Consultant - Customer 360 Analytics

Location
Toronto, ON
Details
Full Time
Yesterday

The TELUS Business Marketing Team is looking for a talented, driven, passionate individual with strong analytical and interpersonal skills. Our Team - TELUS Business Solutions Marketing BI - has a mandate to build solutions for our stakeholders using data from various sources, building algorithms that can predict customer loyalty, churn and stickiness. We love to turn data into stories - stories about money falling through the cracks, success stories about our products and services, but most importantly stories about our customers and how we can enhance their experience.

We run like a start-up and we have embraced lean and agile methodologies. We celebrate our failures and see them as opportunities to learn. Our culture fosters collaborative learning and out-of-the-box thinking in a relaxed environment. Come help us to make something awesome!

Candidates are able to communicate with business stakeholders, gather requirements, develop, design and implement reporting solutions in an agile-type environment. They must be able to shift effortlessly between business conversations about performance analytics and technical conversations around databases, SQL and Domo with their stakeholders and peers. A successful candidate has strong business analysis, problem solving and critical thinking skills.

Candidates must be comfortable working within a dynamic, cross-functional environment and be able to explain complex concepts, performance reporting methodologies, and analysis results to a diverse stakeholder community. You must be willing to roll up your sleeves and get close to the data.

Here's the impact you'll make and what we'll accomplish together

You will be successful because you have an optimal mix of business and technical skills honed in a high performance driven business. You would be working with Data Scientists, Engineers and Analysts to help build trigger based B2B campaigns to target the right customer at the right time with the right product.

You have a passion for growing our business, the courage to innovate and embrace change in our business intelligence capabilities and embody the spirited teamwork necessary to support stakeholders across a wide variety of teams.

Here's how

You will:
    •Develop new analytical solutions to provide timely insights to the business
    •Assemble multiple data sources across various databases to build foundational C360 data marts
    •Build repeatable processes and automation to create standardized datasets, reports and analysis
    •Implement business intelligence and rules, optimize data processes and perform data quality audits
    •Proactively work with business stakeholders, manage relationships and lead marketing programs from a data standpoint
    •Effectively communicate with leadership and stakeholders
    •Lead Customer 360 programs, coach and mentor junior team members


Qualifications:


You're the missing piece of the puzzle if
    •You love digging into quantitative and qualitative data; you analyze it, pivot it and distill issues to their core to provide the best possible performance reports and channel insights
    •You have expert knowledge and understanding of global best practices in business intelligence tools (e.g. Python, R, SAS,DOMO, SQL, Tableau)
    •You have advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases
    •You are recognized for your curiosity and growth mindset
    •You see the bigger picture of the problem you are trying to solve, and will proactively out new data points from varied sources (external and internal) to complement your analysis
    •You have excellent attention to detail, a structured approach to analysis and the ability to develop logical arguments
    •You have minimum 4-7 years of experience in a similar role and/or related education with demonstrated performance

Great-to-haves
    •Prior telecommunications expertise
    •Python experience
    •Hive, Spark, NiFi experience
    •B2B marketing
    •Experience with cloud (GCP AWS or Azure)
    •Experience with the Salesforce tech, i.e., marketing cloud, Pardot, Einstein
    •Data Science/Modeling experience or working in a Data Science team

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability - your unique contributions and talents will be valued and respected here.
Category
Management and Executive

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About Telus

TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with $12.3 billion of annual revenue and 13.9 million customer connections, including 8.4 million wireless ...

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Industry
Technology
Telecommunications
Size
10,000+ employees