Business Management Analyst III (Control and Operations Analyst)

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Business Management, Strategy & Support

Pay Details:
$65,600 - $98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Job Title

Business Management Analyst III

Level

8

Hiring Manager

Edwin Fu

Division (CAN)

P&T

Department (CAN)

Platforms & Technology

Country

CANADA

Province/ State

Ontario

City

Toronto

Report Location

TD Terrace, Toronto, Creekside Mississauga (4days per week in office)

Department Overview

TD spends over $6 Billion each year with suppliers. Platforms and Technology's (P&T) role, in collaboration with our business partners, is to create sustainable competitive advantage for TD by leveraging this third party spend and the expertise of our key suppliers to meet our needs, reduce total cost and mitigate supply-related risks. Our role is global in scope and we are on a journey to transform the way our department operates to increase efficiency, effectiveness and resiliency. Our team is located in various TD locations across North America.

Job Type

Regular

Job Status

Full Time

Hours

Monday - Friday

Business Line

Corporate

Job Category - Primary

P&T Procurement

Job Description

Reporting to the Senior Manager, GSFMO, the Control and Operations Analyst delivers against P&T's strategic agenda and priorities by implementing best in class program level ongoing monitoring and operational controls to meet business operations, resiliency and manage risk. This role is accountable for a variety of ongoing monitoring and operational practices in support of selected strategic offshore vendor relationships. The Control and Operations Analyst is responsible for maintaining strong program governance and implementing operational efficiencies. Key accountabilities include developing operational efficiencies, technology improvements, control creation, control monitoring & testing, reporting, and oversight of remedial control implementation.

The general accountabilities of this role include the following:

• Ensure internal control processes are followed as per TD's Program Level Control standards and make recommendations for improvement or identify gaps
• Implement Technology Change Requests and triage ServiceDesk Parent tickets
• Maintain an integrated and aggregated view of all related activities across the overall function providing escalations, recommendations, and decision support to leadership
• Lead or contribute to cross-functional / enterprise initiatives as subject matter expert helping to identify risk / provide guidance for complex situations
• Reconcile, monitor and evaluate control data to identify areas of risk to business objectives
• Manage and provide guidance on identified day-to-day control data and risk issues with offshore vendor resources
• Provide data and reporting and guidance to support governance conversations
• Work with offshore vendor resources to track identified issues to successful resolution and file all reports and correspondence
• Manage quarterly and annual audits with our vendors, tracking identified issues to successful resolutions
• Conduct annual Business Continuity Planning (BCP) and Disaster Recovery (DR) activities for each GSF
• Support new initiative analysis in coordination with risk oversight functions
• Create measurable efficiencies in operational and monitoring activities through process re-design and technology enhancements
• Participate in internal Risk Control Self Assessments for businesses
• Understand and comply with TD risk & regulatory policies
• Maintain productive relationships with all stakeholders including various internal business partners and offshore vendors
• Inspire a positive work environment and help champion quality, innovation, teamwork and service to all businesses

Qualifications/Skills/Experience:

• Have 3+ years experience with expertise working in technology projects, service desk or back-office roles
• Demonstrates good judgement under pressure both in terms of problem solving and collaborating cross-functionally
• Critical thinking with strong analytical and problem-solving skills with strong attention to detail
• Strategic thinking, with a long-term perspective
• Ability to compile and analyze large, disparate data sets and provide recommendations and decision support to leadership
• Strong interpersonal and leadership skills and comfort in interacting with all levels of management
• Ability to communicate strategy analysis to both risk and non-risk team members, both verbally and via documentation
• Strong time management and organizational skills
• Proficient with Excel, PowerPoint, Word,Tableau, Power-Bi and Sharepoint
• Knowledge or proficiency using Enterprise Systems such as ServiceNow, WorkDay, PeopleSoft, Ariba and Clarity is an asset
• Previous service desk, risk, control, governance, operations or data management experience an asset
• Lean Six Sigma or ITIL certifications an asset
• Eager to learn from the team and others. We value making one another successful!

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

TD is committed to providing accommodations. if you require an accommodation, we will work with you to meet your needs.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet