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Call Center Customer Service Representative

Location
Canada Remote
Details
Full Time
4 days ago
Salary
25 to 35 per hour (plus commission)

We are looking for a call center customer service representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.

Call Center Customer Service Representative Responsibilities:

  • Receiving or making a high volume of calls from or to customers.
  • Striving to achieve first call resolution and maintain the quality of service provided by the call center.
  • Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
  • Responding efficiently to customers and creating a positive experience.
  • Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
  • Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.
  • Understanding and using the required software, reports, tools, and metrics.
  • Transferring and escalating the calls to the appropriate department if needed, such as sales.
  • Participating in training and striving to increase and improve existing skills.
  • Adhering to all company policies and procedures.

Call Center Customer Service Representative Requirements:

  • High school diploma or equivalent.
  • More education or experience may be preferred.
  • Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
  • Proficiency with computers, especially with regards to CRM software.
  • Ability to resolve conflict and diffuse tension.
  • Strong time management skills.
  • Being able to speak more than one language fluently would be highly advantageous.
Category
Administrative