Client Service Manager

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

• Assists in the development of short- and long-range goals and objectives, ensuring that such plans support the goals, policies and vision of Paladin Security Group.
• Monitor profitability of client sites utilizing PowerBI and develop plans to ensure site wages increase regularly and in conjunction with cost of living and provincial minimum wage increases
• Develops, implements, maintains and evaluates the security programs for Paladin's contracts.
• Oversees and schedule the appropriate resources to ensure all of the company's contractual obligations are met
• Takes ownership of staff and client issues and supports the timely response to both groups
• Develops and maintains excellent relationships with the clients in the portfolio
• Performs interviews to support Human Resources to ensure sufficient resources are available to meet the company's contractual obligations
• Ensures there are thorough site training and employee orientations programs in place at all sites within the portfolio
•Monitor compliance regarding Labour Standard and Averaging Agreement to ensure employees are classified correctly
• Work with scheduling to minimize overtime to target > 1%
• Visits with clients and the staff assigned to the sites regularly and ensure the needs of both the client and staff are met
• Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to date
• Monitors daily and nightly reports and Incident Reports and takes appropriate action on the reports that are related to sites within the portfolio
• Ensures overall coordination of Paladin contract security plans meet client expectations and industry regulations.
• Verify site staff have updated Paladin's OH&S monthly at each site including Risk Assessments and New Employee Orientations

Education Requirements (Any)

Previous managerial/supervisory experience
High School Diploma/GED
Certificate Diploma or Bachelors Degree in Occupational Health and Safety (or related) field
Non Violent Physical Crisis Intervention
First Aid/CPR
Post secondary education in law enforcement from a recognized institution or equivalent experience
Previous Security Experience

Certification Requirements (All)

Valid Class 5 License
Valid Manitoba Security Guard License

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation

This job reports to the Director & Ops Manager

This is a Full-Time position 1st Shift.

Number of Openings for this position: 1