Work Location:
Vancouver, British Columbia, Canada

Hours:
37.5

Line of Business:
Personal & Commercial Banking

Pay Details:
$52,700 - $74,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The National Real Estate Group (NREG) is a specialized national business within Canadian Business Banking that provides financing and credit support for real estate acquisition, development, and construction projects. NREG operates through designated real estate centres and highly specialized lenders, applying dedicated risk, valuation, and credit frameworks to support complex commercial real estate transactions.

We are hiring for two closely related roles within our Business Banking team: Customer Service Officer (CSO) and Cash Management Officer (CMO).

Both positions play a critical role in delivering an exceptional customer experience, supporting Relationship and Account Managers, and helping grow profitable client relationships. While they share a common foundation, each role brings a distinct area of specialization.

About the Roles (What They Have in Common)

Both the CSO and CMO roles:

• Deliver exceptional, end-to-end client service and act as trusted points of contact for customers
• Support Relationship Managers and Account Managers in day-to-day portfolio management
• Contribute to business growth through referrals, cross-selling, and deepening client relationships
• Partner closely with internal teams across TD to deliver seamless solutions
• Ensure all products, services, and activities are delivered in a compliant, risk-aware manner
• Opportunities to build strong expertise and long-term careers in Business Banking

How the Roles Differ

Customer Service Officer (CSO)

• Focuses on credit and account administration for assigned
• Acts as first point of contact for administrative, documentation, and credit-related requests
• Supports credit applications, documentation, funding requests, and ongoing credit administration
• Works closely with Relationship Managers and Analysts on credit and portfolio servicing
• Emphasis on managing complex administrative processes tied to lending

Cash Management Officer (CMO)

• Focuses on deposit and cash management solutions
• Acts as first point of contact for cash management and deposit-related inquiries
• Leads implementation and training for new cash management products and services
• Partners closely with the Cash Management team on pricing, onboarding, and optimization of cash solutions
• Emphasis on advising clients on cash flow efficiency and treasury solutions

What You'll Bring

• A strong commitment to customer experience and relationship building
• The ability to manage multiple priorities and work effectively across teams
• Sound judgment when handling sensitive information and complex requests
• Comfort identifying opportunities to improve processes, deepen relationships, and deliver value to clients

Experience & Education

• CSO: Undergraduate degree and 1+ year of banking or financial services experience
• CMO: High school diploma required; undergraduate degree preferred, plus 1+ year of banking or financial services experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet