Call Centre supervisor

Job Description:

Join our team as a Call center supervisor to organize and direct the staff of our call center. You will be responsible for assessing their work and give them feedback to maximize performance.

Key Responsibilities:

• Assist in the formulation of targets for individuals and teams
• Hire and onboard new employees
• Answer questions from staff and provide guidance and feedback
• Anticipate escalation and take over calls when needed.

Qualifications:

High school diploma or equivalent
1+ years’ of experience in a customer service-related role
Education: Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, Economics, or a related field.

Skills:

• Proven experience as call center supervisor or similar supervisory position
• Experience in customer service is essential
• Proficient in English; Good knowledge of additional languages will be a definite plus
• Working knowledge of MS Office.

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