Digital Support Facilitator - LINC (Levels 1-4)

JOB OPPORTUNITY

Position Information

Location Various Douglas College Campuses/Satellite Campuses Salary Range
Salary Range: $30.91 to $36.22 per hour ( Targeted Hiring Range: $30.91-$33.46 per hour). Placement within salary range is based on skills, experience and education.
The Opportunity
Responsible for delivering level-appropriate, digital support workshops which instruct LINC (Language Instruction for Newcomers to Canada) levels 1 to 4 adult immigrant and refugee newcomers on how to use loaned laptops and/or on how to access online LINC classes and online settlement services.

RESPONSIBILITIES :

Receiving direction from the LINC Coordinator for assigned site and working collaboratively with other Digital Support Facilitators, the LINC Digital Support Facilitator will:

• Develop lesson plans for split level 1-2 and split level 3-4 digital support workshops. Workshops will instruct participants on how to:

• Log into online classes. Note that participants will access their classes using a variety of devices, such as loaned laptops, personal laptops, tablets and cell phones.
• Utilize Zoom for online classes. This will involve logging into zoom, using various zoom functions, online etiquette and providing the participants with links to their classes.
• Utilize Avenue.ca for online classes. This will involve logging into Avenue.ca and reviewing the site to prepare students for their online classes.
• Access online settlement services. This will require compiling a list of online settlement services for immigrant and refugee newcomers and their families.



• Review and update lesson plan regularly to ensure it best meets the needs of attendees. All updates must be shared with the LINC Coordinators and other Digital Support Facilitators.
• Note that Digital Support workshops do not include digital literacy. They are intended to assist students in accessing online settlement services only.
• Deliver in-person and/or online Digital Support workshops:

• Deliver engaging, interactive, level appropriate, in-person and/or online Digital Support workshops, which instruct participants on how to use their own devices to access Zoom, Avenue.ca and other online settlement services.
• Provide instruction to participants with loaned devices on:

• how to use and care for the device;
• how to complete the Loaner Device Agreement form.

• Ensure all participants leave workshop with their needs met or with another appointment set for them to attend a subsequent workshop.
• Take attendance at each workshop and note what type of training was provided (i.e. how to use loaner laptop, how to access Zoom, Avenue and online Settlement services.

• Provide support and guidance as requested to LINC Facilitators for improved online class delivery.
• Provide feedback to program administration regarding improvement ideas and advise if there are any client or class issues.
• Submit requested reports or documents accurately and in a timely fashion.
• Perform other related duties as assigned.

WHO WE ARE
Do what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best degree-granting colleges even better.


Be a part of an institution where everyone is committed to empowering successful students, creating responsive learning environments, fostering social and environmental responsibility, and supporting healthy learning and work environments.
WHAT WE OFFER
We offer the opportunity to do what you do best in an inclusive, collaborative and collegial environment. At Douglas, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth, and development, as well as a safe and respectful workplace.

• Transit-accessible campuses
• Hybrid work arrangements for eligible positions
• Competitive salaries
• Excellent Health and Dental Benefits for eligible positions
• Defined-Benefit Pension Plan for eligible positions
• Professional Development funding
• Access to our Fitness Centres and Classes

For more benefits information, click here !
WHAT IT TAKES

• Recognized undergraduate degree (required);
• Teaching English as a Second Language ( TESL ) qualifications which are recognized on the TESL Canada website (required);
• Proficiency in the use of Zoom and Avenue.ca is required;
• A minimum of 2 years' experience teaching English as a Second Language to adults;
• Completion of the Canadian Language Benchmarks Bootcamp training;
• Strong trouble shooting skills with laptops, tablets and cell phones;
• Demonstrated proficiency in current technology tools and online learning platforms;
• Ability to remain current in online settlement related resources;
• Ability to communicate with low level English learners and use available translation tools as needed;
• Ability to communicate fluently and accurately in both spoken and written English;
• Ability to deal effectively and professionally with clients, staff and the general public who may come from diverse linguistic and cultural backgrounds.

Additional Information
Please note that this is a hybrid role and we are hiring for multiple part-time contract positions. Workshops are typically Mondays-Wednesdays, but dates, times and delivery method are subject to change. Online workshops may be required from time to time.
Posting Number 02487SA Position Title Digital Support Facilitator - LINC (Levels 1-4) Anticipated Start Date 04/01/2025 End Date 03/31/2026 Needs a Criminal Records Check Yes

How To Apply

Open Date 03/12/2025 Close Date Open Until Filled Yes Minimum Number of References Equity Statement
Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status.
Important Note
This posting will remain open until filled and interviews will be conducted on an ongoing basis. Interested applicants must submit their application and all required documents online on the Douglas College Career Site [www.douglascollegecareers.ca]. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. Please note that successful candidates will be required to provide a copy of their educational credentials and/or transcripts as part of the onboarding process.