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Director, Product Delivery Services

Posted 6 hours ago

Job Details


Job Description

Director, Product Delivery Services

Location: Hybrid - Kamloops or Vancouver, BC, CA

Job Function: Information Technology

BCLC exists to generate win-wins for the greater good.

For our people, our players, our communities, our industry, and our planet.

Lottery | Casino | Sports

Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world.

We bring our purpose to life by ensuring all our actions, behaviours and decisions create benefits for communities and the planet.

Motivated and guided by our social purpose, everything we do must benefit the greater good. And we encourage our employees, partners, players, industry and communities to engage with us on this ambition.

We want you to be where you feel you can do your best work. Most of our jobs can be done remotely providing you reside in BC.

For those who prefer working in a community with others, we have two beautiful offices in convenient locations:

2940 Virtual Way, Vancouver | 74 Seymour Street W, Kamloops

This is a Permanent, Full Time opportunity

Expected Salary Range: $139,351.00 - $174,189.00 - $217,736.00

Our typical hiring range will be +/- 5% of the midpoint shown above

Factors influencing this decision include qualifications and market conditions for the role

The Company

For over three decades, BCLC has delivered exceptional gambling entertainment for British Columbians. To fulfill our social purpose we have a vision to revolutionize gambling entertainment through engaging experiences that build and benefit communities. We operate national and provincial lotteries in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence In our recently completed fiscal year, BCLC generated a record $1.6 billion in net income to the Province of B.C. to support First Nations, local host governments, health care, education and community programs across the province.

Job Summary:

As the Director of Product Delivery Services, you will lead a team of professionals that deliver and operate technology solutions that meet the needs of our customers, through a focus on outcomes and exceptional customer experiences. You will provide support to initiatives and your team members as they utilize agile methodologies on cross-functional Product Teams to build a world class, multi-channel gambling experience across our 36 casinos, thousands of retailers, and our online gambling property,, and apps.

You will provide strategic vision and oversight for these capabilities to ensure they mature and evolve to meet the increasing expectations of BCLC's customers and stakeholders. You help the organization navigate a risk-based approach to quality with a focus on speed-to-market and utilize tools like automation and AI to create delivery efficiencies and reduce risk. You are part of a larger technology senior leadership team that works together to bring broader vision, strategy, and change leadership to the division and organization.

Key Accountabilities:
  • The role is accountable for 3 primary capabilities; Business Analysis, Quality Assurance and Systems Analysis
  • Develops the overall strategy and vision for Test Assurance/Test Automation, Business Analysis and System Analysis capabilities. Develops strategic roadmaps and leads the execution of action plans to deliver on strategies developed. Ensures that all initiatives are aligned to the overall BT and corporate strategies.
  • Develops the overall strategy and vision for Test Assurance/Test Automation with a focus on:
    • Leading the modernization of tools, processes, and standards within the quality assurance capability.
    • Developing and implementing testing approaches that transcend traditional manual testing, with a focus on writing test code to streamline processes.
    • Collaborating closely with development teams and third-party vendors to identify opportunities for increased productivity and synergy.
    • Defining clear boundaries and eliminating duplication where necessary to enhance efficiency throughout the development life cycle.
    • Fostering a culture of quality leadership across all aspects of the development process.
  • Provides strong people leadership and strategic direction to the division by championing BCLC's vision, mission and values. Models leadership behaviors that support engagement of staff, and drives culture and change management initiatives. Ensures future focused resource planning needs are identified and implemented. Practices meaningful recognition, and coaches/mentors and develops others.
  • Leads the design and implementation practices to scale agile delivery with proper coordination and communication, remaining focused always on value.
  • Ensures the delivery of results on all functional initiatives through the development of a responsive organizational structure and resource plan that leverages Agile principles.
  • Leads the development, preparation and execution of the BT budget process including all operating and capital budgets for the fiscal year. Works collaboratively with stakeholders to understand revenue and net income targets, to better support the Businesses' technology needs.
  • Fosters strong collaborative relationships with all functional areas of BCLC, working effectively across the leadership team within and outside the BT division.
  • Champions best practices and leads the integration/adoption of new developments in technology practices and standards.
Minimum Required Qualifications:
Education and Experience
  • Bachelors in Business, Commerce, Computer Science, Mathematics, Systems Engineering, Management of Information Systems or Information Technology. An advanced degree would be an asset;
  • 10-12 years' in Information Technology, including at least 5-7 years' experience in a managerial capacity;
  • An equivalent combination of education and/or experience may be considered.
Technical Requirements
  • Demonstrated extensive leadership experience and success in implementing testing approaches that leverage automation and coding, surpassing traditional manual testing methods.
  • Proven ability to identify opportunities for increased productivity and efficiency through collaboration and synergy.
  • Proficiency in business and system analysis techniques and methodologies, including requirements gathering, process mapping, solution design and stakeholder management.
  • A strong understanding of software development agile delivery methods and tools with ability to embed Agile as a set of behaviors;
  • Ability to take a strategic lens to enterprise transformation, identifying opportunities to make strategic shifts, and focusing effort around high-value opportunities;
  • Proven experience in managing business operations with experience in resolving issues and identifying, managing and eliminating risk;
  • Excellent written and oral communication and presentation skills;
  • Demonstrated experience in strategic business planning and resource management in a leadership capacity;
  • Demonstrated leadership skills and high potential to continue to grow in scope and responsibility over time;
  • Excellent problem solving and analytical thinking/innovation.
What's in it for you
  • Defined benefit pension plan which provides a recurring income you can depend on for life throughout retirement
  • We pride ourselves on our flexible working model which supports work-life integration and our 37.5 hour work week
  • Professional development including education/certification sponsorship, in house leadership cohorts, LinkedIn Learning
  • See all our rewards here
However you identify, or whatever your path in life, if you see something here that makes you excited to get to work every day, please apply. We hire people for skills, capabilities and potential, not just education and experience.

We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong .

Our social purpose is much more than returning 100% of net income to the province in the form of healthcare & education programs, and community gaming grants. Check it out !

Did you know BCLC is an industry leader in player health and safe & responsible gambling? Find out more !

If you require accommodation so you can be at your best in the interview, please let us know: .

All candidates must be at least 19 years of age and legally eligible to work in Canada

About BCLC

Since 1985, BCLC has evolved into a full-spectrum gaming entertainment company that offers outstanding gaming experiences for British Columbians, including lottery, casino, community gaming and eGaming. One of BC’s top 50 employers, BCLC leverages off of its corporate values: integrity, social responsibility and respect. Our culture is one that embraces change, initiates opportunity and is passionate about growth. We believe strongly in spirited teamwork and pushing the boundaries of innovation. Our success is based as much on the dedication and hard work of our team as it is on the innovative games we offer and the ways in which we conduct our business. At BCLC we offer a comprehensive total rewards package; including competitive salaries, yearly bonuses, flexible benefits and rewards that come with being integral to our innovative and growth-oriented environment.

Application closing date is 2024-07-28

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