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Dispatch\/Customer Service Rep

Winnipeg, MB
Full Time
7 days ago
Our Mission is Simple:Be the easiest place to buy and sell your car in Canada.

What does that mean?We look at every single aspect of a vehicle purchase and remove all of the friction points.

Here's a few examples:
You can buy a car entirely online, without any salespeople involved
You can have your new car delivered to your driveway, usually the same day
You can spend a week with your vehicle to decide if you love it, and if you don't we'll pick it up

Job Responsibilities:
  • Strategically coordinating collection of motor vehicles via delivery truck
  • Monitoring and updating inventory and dispatch software
  • Ensuring drivers follow pick up / operating procedures
  • Support inbound customer/seller requests via Phone/E-mail/Chat (vehicle delivery appointment/changes)
  • Arrange all vehicle pickups at the beginning of each day
  • Take the initiative to find creative approaches that make each customer's experience feel personal.
  • Preparing pickup documents & checklists
  • Manage registration documents for vehicle inventory database.
  • Trouble shooting when variations occur during the delivery plan

Skills and Qualifications:
  • Ability to work in a fast-paced environment.
  • Strong ability to work under pressure and meet tight deadlines.
  • Ability to adapt to rapidly changing demands of the department.
  • Strong organizational and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Projects a professional presence through telephone and written communications
  • 1 year telephone customer service experience desirable

This is a truly exciting time to join Canada Drives and we are looking forward to doing great things together!In addition to a competitive salary, we provide
Extended dental and medical benefits
Opportunities for advancement
Excellent on the job training
Inclusive, fun, and vibrant work environment
Operations and Logistics