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Dynamics/CRM Administrator

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Full Time
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Information Technology


Permanent Full-time

Open to any location in Canada

Closes September 24

Our Staff are committed to providing World-Class financial services wherever our members are and whenever they need us.

Under operational direction of the Manager, Applications/Banking, provides administration and development for key components of Innovation’s Dynamics 365 solutions (CRM, Finance and Operations, Marketing, Talent, etc.). As well as connected Office 365 applications such as Microsoft Flow and PowerApps.  Responsibilities include:
• Lead and participate in design and architecture sessions with key business users, gathering and documenting business processes and requirements for the system
• Architecting the Dynamics and CRM systems, related customizations and reports to model the business’s organizational process
• Advising business users on best practices for CRM and Dynamics, development or integration processes
• Balance business users requests and requirements with technical constraints
• Writing technical specifications for planned work
• Building and configuring CRM forms, views, dashboards, reports, workflows, etc.
• Assist BI with developing the processes staff will follow
• Working closely with BI project teams or other resources for completion of projects related to the CRM system
• Working with internal support members to resolve technical issues
• Regularly communicating with stakeholders on the status of issues and projects
• Coordinate with the Manager, Applications to ensure overall business solution is positioned and implemented in line with global architecture and roadmap
• Estimating the completion of tasks and managing resource time
• Ensuring consistent release management, change management and project approval processes
• Support of the application including fixing application issues
 Configure security groups, roles and teams
• Conduct training in Microsoft Dynamics 365
• Administer complete dynamics platform (CRM, Finance & Operations, Talent, Marketing, etc.)

Visit the CAREERS page of our website to learn more about this position and to apply.

Only those applications submitted through our on-line job board will be considered.

Apply by September 24th, 2018 via the careers page of our website.  Only those applications submitted through our on-line job board will be considered.

Posted: August 28, 2018
Closes: September 24, 2018
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Company Info
201-500 employees
Banking & Finance

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About Innovation Credit Union

Innovation Credit Union is a co-operative that strives to be the most responsive and innovative financial services organization. We look to continuously improve our internal operations and enhance ...