IT Operations Analyst IV

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Technology Solutions

Pay Details:
$65,600 - $98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

About the Role:

We are seeking a highly skilled IT Operations Analyst IV to join our dynamic IT Operations team. This role requires a proactive, detail-oriented individual with a strong background in Service Now, SCCM, Power BI, Microsoft automation tools, and IT service management. The ideal candidate will have experience in optimizing IT workflows, leveraging advanced analytics, and providing exceptional customer service across enterprise environments.

Key Responsibilities:

• Provide advanced technical support and operational oversight for Microsoft Fabric, Power BI, and Microsoft Copilot.
• Design and manage automated workflows using Microsoft Power Automate to improve IT operational efficiency.
• Administer and support ServiceNow, ensuring proper incident, change, and asset management processes.
• Manage and maintain systems using System Center Configuration Manager (SCCM).
• Oversee IT Asset Management (ITAM) processes, ensuring compliance and accurate asset tracking.
• Collaborate with cross-functional teams to analyze and improve existing IT workflows and reporting.
• Build, manage, and enhance dashboards and reports in Power BI to deliver actionable insights.
• Support O365 applications, especially SharePoint, to ensure high availability and user satisfaction.
• Deliver high-level customer support, resolve complex IT incidents and service requests in a timely manner.
• Apply ITIL best practices to incident, problem, and change management activities.
• Effectively handle incident management for outages; effectively communicate to clients during service outages and ensure that they are resolved efficiently with minimal impact to stakeholders
• Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met
• Deliver effective and defect-free support (hardware operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation
• Interact with clients to provide quality service/solutions consistent with objectives and client requirements
• Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area
• Participate in projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment
• May deploy base infrastructure components such as servers, operating systems and middleware for all environments
• May be involved in the deployment of applications, either "off the shelf" or in-house developed, and in the procurement of supported assets
• May maintain base infrastructure components current and defect free and liaise with 3rd party vendor to receive parts for fixes
• Provide technical support, including on-call support, for a suite of designated hardware, software or applications to ensure service levels are maintained
• Schedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business
• Respond to requests for information and assist project teams in evaluating alternate approaches

Required Qualifications:

• 5+ years of experience in IT Operations, with strong exposure to:
  • Microsoft Fabric
  • Power BI
  • Microsoft Copilot
  • Power Automate
  • ServiceNow
  • SCCM
  • ITAM
  • O365 and SharePoint
• Strong understanding of ITIL principles and frameworks.
• Demonstrated analytical and problem-solving skills in complex IT environments.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and projects in a fast-paced environment.

Certifications (Required):

• Microsoft Certified (e.g., Microsoft Certified: Azure Administrator, Power Platform, or related)
• ITIL v3/v4 Foundation or higher

Preferred Qualifications:

• Experience working in enterprise-scale IT environments.
• Experience with scripting or automation (e.g., PowerShell, JSON in Power Automate).
• Familiarity with data governance and compliance within Microsoft environments.

Excellent in Power BI/ Microsoft Office

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet