You're using an older version of Internet Explorer that is no longer supported. Please update your browser.
RBC

Licensed Insurance Advisor, Home & Auto

RBC
Location
Winnipeg, MB
Details
Full Time
4 days ago
We are looking for dynamic individuals with a passion for helping people to join our fast-paced Home and Auto team at the RBC Insurance Advice Centre. As our Licensed Insurance Advisor, you will interact with clients over the phone, and provide them with insurance advice and solutions based on their individual needs. Your ability to provide superior customer service, build rapport and gain the clients' confidence will be critical to your success. With the ultimate goal of strengthening client relationships, you will contribute to an individual and team sales plan, successfully achieved through spotting opportunities, selling solutions and referring to partners.

What will you do?
  • Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
  • Provide insurance advice and solutions to clients based on their needs and ensure clients are charged premiums that correspond with risks
  • Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the point of first-call, demonstrating the ability to connect through discussion and escalate as necessary
  • Demonstrate a solid understanding of regulatory risk when writing and updating new business policies
  • Apply critical thinking during client interactions in order to identify and analyze acceptable and unacceptable risks
  • Perform front-line underwriting of Home and Auto policies
  • Use procedures effectively and seamlessly during calls
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests





What do you need to succeed?

Must-have
  • General Insurance Agent/Broker level 2 license
  • Post-secondary education or the equivalent
  • Ability to work independently as a Remote Office Employee (ROE), working in your home office with proven time management, organizational and problem solving skills
  • Must be able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)
  • Exceptional client service capability and confidence in engaging clients across multiple channels (i.e., phone, video, etc.) using a friendly, positive and professional tone
  • Proven ability in building rapport and maintain client relationships, preferably in the Insurance, Financial or Service industry while working independently and as part of a team
  • Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
  • Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet and computer navigation
  • Strong English oral and written communication skills
  • Flexibility to work shifts that meet our clients' needs Monday to Friday between 8:00am to 7:00pm


Nice-to-have
  • Bilingual, fluent in French and English
  • Knowledge of insurance products (Home & Auto, Life etc)
  • Proven professional sales experience, and success in meeting and exceeding sales targets in a contact Centre environment


What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • A comprehensive Total Rewards package including flexible benefits, competitive compensation, and stock options
  • Work in a dynamic, collaborative, progressive, and high-performing team. By joining RBC Insurance, you also become part of a supportive, inclusive team that shares common values - including a fundamental respect for each other
  • Leaders who support your development through coaching and managing opportunities
  • Flexible work/life balance options
  • Ability to make a difference and lasting impact

At RBC, the health and wellbeing of our employees and candidates is always our top priority .

Recruitment Process
COVID-19 has accelerated change across our workplace, including our hiring practices! As a result, throughout your application process, you may be asked to connect with us virtually, and may not be required to meet in-person. Our recruiters will explain how our video-interview technology will be used throughout the recruitment process, and will be on hand to answer any questions you might have.

Workplace Flexibility
You will be given the opportunity to work from home, if you can be fully productive, and role requirements including regulatory obligations can be satisfied. We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.

Health & Safety
For employees that may be required to work from our premises, we're doing our part to safeguard your health, and taking extra steps to reduce the spread of COVID-19. All RBC premises will allow for required physical distancing requirements, and new routines and resources such as hand sanitizer, antiseptic wipes, masks, or other protective equipment.


Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com .

JOB SUMMARY
City: Winnipeg
Address: Suite 201 - 220 Portage Ave
Work Hours/Week: 37.5
Work Environment: Your Home Office
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Salaried
Required Travel (%): 0
Exempt/Non-Exempt: N/A
People Manager: No
Application Deadline: 06/30/2021
Platform: Insurance

Req ID: 354296
Ad Code(s):
Category
Customer Service and Support

The #1 Podcast for Jobseekers

Latest Episode:

#35 - Klue - Culture of Understanding, Trust, & Work-Life Balance

Interested in jobs like this?

Sign up for email alerts
Get job alerts

About RBC

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re ...

Read More
Industry
Banking & Finance
Size
10,000+ employees