In 1954, an enterprising salesman named Ray Kroc discovered a small burger restaurant in California, and wrote the first page of McDonald's® history. In 1967, the first McDonald's Canada opened in Richmond, B.C. and we've been growing with our communities and serving quality food at great a value ever since. Today, McDonald's Canada is proud to be one of the world's leading foodservice retailers. From coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day. We're also more than just your local restaurant. We're hardworking small-business men and women, students working part-time, seniors getting the most out of life, and volunteers lending time to make a difference in the communities we live and work in. Job Description
Job Profile OPERATIONS Crew
Position Purpose You create the first impression our guests have on our Brand. You demonstrate pride in our brand and drive profitability with your product and promotion knowledge, and you help our guests to complete their order, ensuring they have an incredible guest experience. You directly influence our speed of service by efficiently processing guest orders and ensuring their order was made with accuracy. Principal Accountabilities In addition to following McDonald's policies and procedures, principal accountabilities include, but are not limited to the following:
Specific Crew Positions
§ Interact with Guests in a friendly, professional and caring manner; treat everyone with respect and courtesy and
respond to their unique needs
§ Take orders and handle cash as per McDonald's brand standards
§ Recommend specific combos and menu items when appropriate
§ Follow all food safety and HACCP standards when cooking product and preparing food
§ Keep a clean workstation, at whatever position you are assigned to
§ Ensure all orders are rung into the POS system correctly and that the correct tender is received.
§ Serve guests with an elevated sense of urgency ensuring speed of service standards are achieved.
§ Be organized and efficient by prioritizing properly and stocking as you go to always ensure you are Rush Ready.
§ Handle all Guest concerns using the LAST method; call a manager if you need assistance.
§ Ensure the Drive Thru Cashier area is Rush Ready before and after each meal period.
§ Greet every Guest with a big, genuine smile and a friendly greeting that is projected through the Drive thru
§ Recommend specific menu items when appropriate and/or directed by your manager
§ Sincerely thank each Guest after completing their order.
§ Interact with Guests in a friendly, professional and caring manner, treating everyone with respect and courtesy
by catering to their individual needs.
§ Ensure all orders are accurately rung into the POS system and that the correct tender is received.
§ Serve Guests with a sense of urgency ensuring speed of service standards are being executed.
§ Follow all McDonald's cooking standards, policies and procedures.
§ Ensure the quality of food is outstanding each and every time and that product is prepared quickly and
efficiently with pride and attention to detail.
§ Ensure all products and supplies are well stocked to avoid running out and to support the speed of service.
§ You are responsible for cooking other menu items which must be prepared according to our cooking standards
and they must be served to our guests hot, perfectly cooked, timed and packaged.
§ Prioritize re-cooks to ensure that service errors are recovered quickly.
§ Check fridge temperatures to ensure Guest safety.
§ Check stock levels to ensure we never run out of product.
§ Control waste and spoilage by preparing products properly, labelling correctly and storing to standard using
FIFO ("First-In First-Out") rules.
§ Complete the Waste Sheet to determine trends and prevent waste from reoccurrence.
§ Keep your work area, utensils and production equipment clean and sanitized at all times.
§ Maintain organization of all food storage areas and adhere to cleaning schedules as assigned.
§ Follow the correct procedures for the 3 compartment sink to make sure that all smallwares and utensils are
safely and thoroughly washed and dried for restaurant use.
§ Maintain organization and cleanliness of all dish and equipment storage areas.
§ Keep the restaurant clear of debris by emptying garbage and recycling bins regularly.
Fryer o Our French Fries are a signature item. Your job is to make sure that they are cooked to perfection and that we never run out. o Ensure the fryer station is "Rush Ready" before every revenue period. o Perform fryer maintenance on a regular schedule. A well-maintained fryer makes your job easier and safer, and it helps you produce quality menu items that meet our standards. Grill o Make sure that the grill area is always "Rush Ready" before each revenue period. o Perform grill maintenance on a regular schedule to make your job easier and safer and to help produce quality products that meet our standards
All Crew Positions
§ Treat all employees and managers will dignity and respect.
§ Participate in creating a positive culture of respect in the restaurant.
§ Always perform your tasks safely and to standards, and work with your team to recognize and correct unsafe
§ Complete opening and closing duties efficiently and safely, using the correct procedures.
§ Complete all daily, weekly and monthly cleaning tasks as assigned.
§ Be a team player and go above and beyond to support other employees when you see that they need help.
§ Have lots of fun with your team and be sure to ask for help when you need it.
§ Follow all policies and procedures. (Code of Conduct, Harassment and Bullying, etc. - see policy binder) Additional Information
Must be available Fridays, Saturdays, and Sundays.