Private Banking Associate
Reference ID: RBCAA008884383
What is the opportunity?You will be an everyday banking expert specializing in delivering the Black Card Experience through high level service and support, transaction excellence, digital education, and opportunity spotting.As part of the Private Banking Associate team, you understand and deliver a tailored client experience to all Private Banking clients for incoming servicing requests in person, via email and over the phone.Request management, meeting clients' immediate needs, resolving client concerns at first point of contact in a highly professional, timely and accurate manner.Maximize the use of technology and champion digital education to enable our clients to engage with RBC through the channel of their choice.Champion digital enablement by being an advocate of the RBC mobile application/wallet and RBC Connect and promote regular use by guiding clients on it. Keeping track of new features and digital application capabilities.
As a key member of the Private Banking team you will be creating an enhanced client experience by delivering sales and service solutions through regular client interactions over the phone and through email.
What will you do?
What do you need to succeed?
Must-haveA minimum of 2-3 years retail banking experienceA professional client facing presenceWorking knowledge of MS OfficeProven client service skillsExcellent organizational skillsTime management skillsAbility to exercise independent judgement and take initiativeAbility to work in a team-oriented environment and demonstrate initiative, positive and helpful attitude when dealing with others
Post-secondary education in Commerce or Business AdministrationUnderstanding of RBC products services and basic understanding of investment fundamentalsCompletion of IFIC and /or CSC (not a requirement for the role)
What's in it for you?
The successful candidate will have the opportunity to provide our Black Card Experience to Canada's most wealthy clients. We thrive on the challenge to be our best, progressive thinking to keep growing at a staggering pace. Working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Challenging workVariety of assignmentsFinancial strength and a strong brandPrestigeManagement that supports your work and progression
Royal Bank of Canada is Canada's largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America's leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com .
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers .
Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.
Work Hours/Week: 37.5
Work Environment: Private Banking Centre
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Salary + Variable Bonus
Required Travel (%): 0-25
People Manager: No
Application Deadline: 03/29/2019
Req ID: 183844
Posted: March 15, 2019
Closes: May 14, 2019