WFM customer service
Posted 14 hours ago
Job Details
Location
Salary
35 to 60 per hour (plus commission)
Job Description
The Work-From-Home Customer Service Representative provides excellent support to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving ability, and the discipline to work effectively in a remote environment.
Key Responsibilities-
Respond to customer inquiries via phone, email, chat, or ticketing systems
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Resolve customer issues promptly and professionally
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Document interactions accurately in the company’s CRM system
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Follow company policies, procedures, and service standards
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Escalate complex issues to the appropriate department when necessary
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Maintain a high level of customer satisfaction
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Meet performance metrics such as response time, quality, and productivity
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Protect customer data and maintain confidentiality
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High school diploma or equivalent
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Previous customer service or call center experience preferred
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Ability to work independently in a remote (WFM) setting
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Reliable high-speed internet and a quiet home workspace
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Basic computer skills and ability to learn new systems
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Excellent verbal and written communication skills
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Strong listening and problem-solving abilities
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Patience, professionalism, and empathy
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Time-management and organizational skills
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Ability to handle multiple tasks efficiently
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Fully remote / Work-From-Home
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Flexible or shift-based schedules depending on business needs
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Customer Service Supervisor / Operations Manager
Application closing date is 2026-04-19
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Occupons Quebec
Part Time
