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Rogers Communications Canada Inc.

Wireless Network Switch Technician

Location
Winnipeg, MB
Details
Full Time
3 days ago
At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.
 
As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.
We support and encourage employees to find long term success and explore opportunities that play to their individual strengths and passions. We value lateral moves as much as vertical promotions - we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career at Rogers.
We've established a new set of internal hiring rules to help you find long-term success at Rogers. Click here to access Your Career @ Rogers - Ground Rules and become familiar with the new requirements.
This position is located and to service the city of Winnipeg, Manitoba.
The incumbent is responsible for the maintenance, commissioning, and preventative routines of Switches/Transport facilities in the Rogers Wireless network to achieve optimum service levels. This includes the following systems: Ericsson Media Gateway's, BSC's, MSC's, Cisco Data Platforms, Comverse Voicemail, Data Servers, & Switches, Testing of Fibre (Gige, 10Gige, 100Gige), & DS0 to OC192.  DC power systems, Batteries, Generators, HVAC cooling systems.
Responsibilities:
• Respond to trouble reports on network problems by performing effective/efficient problem analysis, rapid trouble shooting and diagnosis, and prompt repair of equipment to ensure service restoral objectives are met
• Track and complete trouble tickets, participate in incident reports, and work order as-builts
• Coordinate with other technicians and departments as required to maintain service levels, maximize efficiency and ensure network consistency across and within your area of responsibility
• Effectively interface with NOC, Field Operations, Technical Support teams, and Engineering groups to resolve network faults
• Provide the highest quality customer service possible
• Plan and perform preventive maintenance routines to ensure network standards of performance are met
• Plan and implement work orders associated with GSM, UMTS, LTE, & 5G transport while respecting customer service and live network facilities
• Maintain inventory of equipment and parts to perform regular Facility and lab duties, equipment, tools, laptop etc
• Participate in activities associated with network optimization and build activities
• Maintain current documentation of site status, complete trouble tickets, incident report and other required reports
• Administrative: reporting of mileage, timesheet, expenses, Incident Management Tickets (IMTs), Deficiency ticket (DT) updates, maintain accurate online data for sites and tickets, email communication, asset management and incident reports
• Shift work/overtime and 24 hour on-call support is required on a regular rotational basis
Qualifications:
• 1 - 3 years of technical telecommunications experience supporting network elements
• Diploma/Certificate in Electronics from a technical institute or equivalent work experience
• Transmission experience would be beneficial e.g. DS0 to DS3 level
• Optical fibre, SONET OC3/12/48/192, knowledge of TCP/IP/ethernet would be an asset
• Travel is required 100% of the time within your own area
• Demonstrated investigative, problem solving, analysis and troubleshooting skills
• Must possess a valid Ontario driver's license and have a good driving record
• Ability to work with minimal supervision
• Proven ability to work in a fast-paced environment with shifting priorities
• Strong time and priority management
• Strong interpersonal and communication skills
• Strong individual contributor and team player
 
 
Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 1600 330 Portage Ave. (079), Winnipeg, MB 
Travel Requirements: Up to 100%
Posting Category/Function: Field Operations & Maintenance
Requisition ID: 237681
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what's right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ .

 
Posting Notes:  No Selection 

Job Segment: Wireless, Network, Telecom, Telecommunications, Technician, Technology
Location: Winnipeg, MB, CA Toronto, ON, CA
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Category
Operations and Logistics