Compliance, Business Oversight Manager - RCM Controls (3975, 3420)

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Compliance

Pay Details:
$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

The Global Compliance Business Transformation Enablement team supports the effective and sustainable execution of the Enterprise Regulatory Compliance Management (RCM) Controls Standard. The Enterprise RCM Framework operationalizes OSFI Guideline E-13 Regulatory Compliance Management (Guideline E-13) and provides an overview of the Bank's risk-based RCM Program to manage applicable regulatory compliance risk. The RCM Controls program sets out the processes and key program elements through which Risk Owners and Oversight Functions globally are expected to manage and mitigate regulatory compliance risk inherent in their business or corporate segment activities.

Job Details

Compliance Business Oversight Manager role reports to the Senior Manager, responsible for RCM Control program oversight.

Job Description

Most RCM processes produce data on the adequacy of, adherence to and effectiveness of the day-to-day controls, which is used to determine whether the bank is in compliance with applicable regulatory requirements enterprise wide. Therefore, as part of its mandate, Compliance RCM controls team is responsible to support the data quality management by implementing and maintaining the governance oversight routines, executing reporting and conducting data analysis against program metrics, including trends, forecasting and root cause analysis.

We are looking for a self-starter with deep understanding of the RCM framework who can embrace a broad range of tasks associated with program oversight. This includes coordinating intakes, maintaining governance routines -include Quality Assurance, conducting analysis of data from various sources and forecasting/coordinating work effort in support of the health of the controls program.

Additional job details are summarized below:

• Support end-to-end oversight of Compliance RCM Controls program
• Support ad hoc projects in connection with the RCM Controls program: active involvement throughout the various stages of the project delivery cycles, from intake and prioritization, to analysis, requirement clarification, requirement documentation, planning and production implementation
• As a member of the Compliance Transformation Office, participate in the definition and enablement of Compliance business capabilities through a build and execution of a multi-year strategy and roadmap
• Participate in identification of opportunities to automate business processes or testing large sets of data and improve the quality of analytics and reporting for Compliance.
• Escalating issues and impediments accordingly to effectively drive oversight
• May entail opportunities to rotate onto other initiatives within Compliance Road to Strong function, as business priorities and demands arise.
• Facilitate communication between Compliance and other business units to ensure alignment on compliance initiatives and objectives.
• Identify opportunities for process improvements within the compliance framework and file ingestion procedures.
• Stay up-to-date on industry best practices and regulatory changes impacting RCM control functions.
• Facilitate training as required to various stakeholders

Job Qualifications

• Undergraduate degree required; a graduate degree is preferred.
• 7+ years of diverse experience in combination of control program oversight, requirement gathering role, project execution and governance. Expertise with data quality initiatives preferred.
• Strong personal and professional integrity, aligned with TD's vision and brand protection.
• Hands-on experience with ServiceNow, or other industry-leading Governance, Risk, and Compliance (GRC) solutions
• Ability to analyze large volumes of information, identify key clarifications, and determine next steps.
• Proficiency in SQL, Python, or related query languages preferred
• Knowledge of reporting and BI platforms, tools, and techniques is a plus.
• Proven ability to identify and resolve performance and process bottlenecks.
• Strong track record in independently coordinating and completing complex enterprise projects. Ability to manage multiple priorities in evolving and ambiguous environments.
• Excellent coaching and advisory skills for clients, partners, and project teams.
• Exceptional organizational skills, including tracking dependencies, resolving outstanding issues, and structuring meetings effectively.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet