Compliance Business Oversight Manager, Transformation, Enablement & Customer Experience and Platforms & Technology (TECE-P) Compliance (3859)

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Compliance

Pay Details:
$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

The Global Compliance Department is responsible for overseeing Regulatory Compliance across TDBG in accordance with the Global Compliance Department Mandate, in execution of the Enterprise Regulatory Compliance Management (RCM) Framework. This includes independently assessing the adequacy of, adherence to, and effectiveness of regulatory compliance management programs and controls in the business; delivering objective guidance and independent challenge to the business; proactively managing regulatory change; and providing trusted and reliable reporting, advice and opinion to senior leadership and the Board on the state of regulatory compliance risks, controls and outcomes.

As part of the larger Compliance Department, the Transformation, Enablement, & Customer Experience and Platforms & Technology (TECE-P) Compliance group provides day-to-day Compliance support to various business lines across these corporate segments including Enterprise Digital Strategy & Innovation, Enterprise Payments, Sustainability & Corporate Citizenship, Analytics, Insights & Artificial Intelligence (AI2), Marketing & Customer Experience, Enterprise Real Estate, TD Procurement, Protect Platform, and Customer Platforms. TECE-P Compliance also support various programs for innovation initiatives including Chat GPT Knowledge Management Systems, Innovation Risk Management Framework Proof of Concepts, and promote the risk-based adoption of models, as well as, the team is expanding to enhance our support model for platforms established through the Next Evolution of Work (NEW).

As an oversight function, Compliance is responsible for the independent oversight of compliance risk across TD globally; driving a consistent, adaptable and effective culture across the organization; and assessing the adequacy of, adherence to and effectiveness of TD's day-to-day Regulatory Compliance Management (RCM). The role of Compliance is to:

• Lead the identification and assessment of applicable Privacy, banking, Human Rights, Accessibility laws and regulations, regulatory guidelines, voluntary codes and public commitments, and TD policy and standards with respect to regulation of business conduct and market conduct.
• Perform independent inherent and residual Compliance risk assessments of the business segments.
• Develop and communicate enterprise governance and control methodologies related to RCM.
• Oversee and report on business unit regulatory issues/events and associated remediation.
• Perform business unit oversight monitoring to evaluate and assess the adequacy and effectiveness of the 1st line of defense RCM controls.
• Develop and deliver specialized/ad hoc Compliance training, as required.
• Provide independent challenge and objective guidance to business units.

Job Description

Reporting to the Senior Manager, TECE-P Compliance, the primary responsibility of the Compliance Business Oversight Manager, is to support the development and enhancement of both the first and second line of defense programs for the business units we support, with a focus on Global Compliance Program initiatives including the Enterprise Governance Risk and Control (EGRC) Program, Conduct Risk Framework, Compliance Governance and Assurance Policy reviews, TD Accessibility Policy (Canada), Compliance Risk Assessment Methodology, Regulatory Issue Management and various initiatives. This role may support several business lines within TECE and the Compliance Accessibility Program. In addition, this role will support strategic Compliance program initiatives.

This is an exciting opportunity for individuals with expertise in the field of risk, governance and controls. Specific accountabilities include the following:

• Lead on the implementation of AI & GPT initiatives and provide oversight and challenge of the execution of model outcomes by businesses.
• Lead Regulatory Change Management for Corporate Functions Compliance, in accordance with the Compliance Regulatory Change Management Framework and assessment of regulatory changes to inform and advise the TECE-P CU of new or changed requirements including a responsibility for the regulatory change and subject matter support for Accessibility laws, rules, & regulations in Canada.
• Support the ongoing evolution and execution of the Compliance program which includes developing and aligning engagement and interaction models within Compliance, as well as first and second line control partners.
• Lead development of resource materials for Compliance Unit (CU) Executive and Senior Management support and implementation of enterprise initiatives.
• Conduct research and develop subject matter expertise related to innovation, top and emerging risks, regulatory trends and industry best practices.
• Work with relevant business partners and functions to plan, develop and execute effective compliance monitoring, and perform business unit oversight monitoring activities to evaluate and assess the adequacy and effectiveness of 1st line of defense RCM controls.
• Perform a leadership role as a TECE-P Compliance relationship manager with the Centre(s) of Excellence (including Canadian Privacy, FATCA and CRS, Enterprise Conduct Risk Management, Compliance Governance and Operations programs).
• Act as a subject matter expert and provide objective guidance, challenge and support on regulatory compliance related matters.
• Compliance oversight of multiple projects and initiatives at a given time demonstrating superior prioritization and multitasking skills.
• Provide strategic advice and regular updates to management regarding matters being handled, including, but not limited to, the timely escalation and resolution of potential issues.
• Lead the TECE-P CUs management of critical incidents and FCAC reporting, including self-reports.

Job Requirements

• Knowledge of relevant Canadian legislation, regulations and industry standards, as it applies to Privacy, banking, Human Rights, and Accessibility
• Experience in reviewing and assessing regulatory requirements
• Ability to work independently, think critically and make decisions
• Ability to manage high volumes of work in a fast-paced environment and manage multiple priorities
• Highly organized and flexible in prioritizing various work demands
• Able to work collaborative and as part of a team
• Ability to influence people and deal with conflicting points of view
• Ability to deal with all levels of staff within the enterprise
• Strong verbal and written communication skills
• Well-developed organizational awareness and business acumen
• Strong relationship management skills
• Able to accept and manage conflicting points of view and work collaboratively
• Ability to think "out of the box" to effect creative and responsive solutions
• Professional experience in a governance related field (e.g. Compliance, Risk Management, AML, Legal, Audit)

Education and Accreditation

• Undergraduate degree
• Relevant professional designations and/or certifications as required
• 7+ years relevant experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet